Childline 116

Helpline for children

PROFESSIONAL COUNSELLORS

reachable by phone, whatsapp or facebook 24/7

Childline provides free phone/text/web-based counselling to children in need of psycho-social support and referral services. Open 24/7 every day of the year, Childline offers counseling on a variety of issues including: violence against children, online safety, bullying, substance abuse, mental health, neglect, child marriages, physical and emotional abuse, education, child trafficking, child labour, and HIV and AIDS.  Children and adolescents can access Childline for free from any network (Airtel, MTN, ZAMTEL), and a qualified counsellor will provide feedback on their concerns or link them to a service provider if necessary and appropriate. 

Childline has countrywide coverage and is available to children in hard-to-reach geographical areas. Childline does not discriminate and strives to be client-centred at all times so that clients feel free and comfortable to express themselves regarding the issues that worry or concern them. Childline staff are able to accommodate clients in English, or in any of Zambia’s 7 local languages. Callers are also able to request female or male counsellors.

Since 2011, Childline has provided lifesaving counselling services to hundreds of thousands of callers.

Need to talk?

Children call: 116 | Adults call: 933

Or contact us through:

Children 116

SMS

Adults 933

SMS

Need to talk?

Our counsellors are ready!

Children call: 116

Adults call: 933

Prefer chat?

Contact us through:


Children 116

SMS

Adults 933

SMS

Do you want to help?

Lifeline/Childline Zambia's work is made possible through the generous support of donors like you; your contribution will ensure that vulnerable children and adults will be able to continue accessing life saving counselling and referral services.

Some of our key donors

COVID-19

Stay aware of the latest information on COVID-19 , available on the WHO website and through your national and local public health authority. Call 933/ Text /Call 116 for more information, 24/7